Setup & configuration
Connect your ServiceNow instance with Camunda to enable end-to-end orchestration and secure data exchange.
Install and configure the Camunda Spoke in ServiceNow, set up ServiceNow connectors in Camunda, and configure secure credentials. After setup, you can interact with ServiceNow tables and flows from Camunda and start or control Camunda processes from ServiceNow.
Configure Camunda
- Create a Camunda API credential for ServiceNow connectivity.
- Add and configure the ServiceNow connector templates in your Camunda processes like any other connector.
Configure ServiceNow
Install the Camunda Spoke
- Log in to ServiceNow as an administrator.
- Navigate to All → Application Manager.
- Search for Camunda Spoke and click Install.
Verify installation
- Spoke: Confirm the "Camunda Spoke" menu appears in the Application Navigator.
- Connection alias: Go to Connections & Credentials → Connection & Credential Aliases and ensure the Camunda alias exists and is linked to the Camunda Spoke.
Create an OAuth profile
- Navigate to System OAuth → Application Registry and click New.
- Select Connect to a third-party OAuth Provider.
- Fill in the form:
| Field | Value |
|---|---|
| Name | Camunda OAuth |
| Client ID | Paste Client ID from Camunda |
| Client Secret | Paste Client Secret from Camunda |
| OAuth API Script | OAuthCamundaUtil |
| Default Grant Type | Client Credentials |
| Token URL | https://login.cloud.camunda.io/oauth/token |
| Refresh Token Lifespan | Default 8,640,000 |
- Click Submit.
Create a credential record
- Navigate to Connections & Credentials → Credentials and click New.
- Select OAuth 2.0 Credentials.
- Fill in the form:
| Field | Value |
|---|---|
| Name | Camunda Connection |
| OAuth Entity Profile | Camunda OAuth default_profile |
- Click Submit.
Create a connection record and link to alias
- Navigate to Connections & Credentials → Connection & Credential Aliases and open the Camunda alias.
- In the Connections tab, click New.
- Fill in the form:
| Field | Value |
|---|---|
| Name | Camunda API Connection |
| Credential | Camunda Connection |
| Domain | Global |
| Connection alias ID | x_camun_camunda.Camunda |
| URL Builder | Enabled |
| Host | Camunda cluster Region ID (e.g., lhr-1.api.camunda.io) |
| Protocol | https |
| Base path | Camunda Cluster ID (e.g., /6b6b3969-a65c-4bdd-905e-c29102eebded) |
- Click Submit.
Optional: Configure Flow Starter
To start ServiceNow flows from Camunda asynchronously, ensure the following:
- ServiceNow Integration Hub Enterprise Pack
- ServiceNow Integration Hub Flow Trigger – REST plugin