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Version: 8.9 (unreleased)

Camunda Spoke for ServiceNow

The Camunda Spoke for ServiceNow lets you orchestrate workflows between Camunda and ServiceNow, empowering your organization to automate cross-system workflows end to end.

With the Spoke installed in ServiceNow, you can start, signal, correlate, or cancel Camunda process instances directly from Flow Designer.

Spoke actions​

Start rocess​

Start a Camunda process from ServiceNow.

Start Process action

Supported inputs

Process ID: The ID of the deployed BPMN process to start. Example: handle_incident

Process Version: (Optional) The version of the process to start. If empty, the latest deployed version is used. Example: 5

Variables: (Optional) Process variables passed to Camunda as key-value pairs in JSON format. Example: { "invoiceId": "12345", "amount": 250 }

Code example​

const returnObject = {
    "request_item_number": fd_data.trigger.request_item.number.toString() || "",
    "request_sys_id": fd_data.trigger.request_item.sys_id.toString() || ""
};
return JSON.stringify(returnObject);
tip

When you add the JSON payload as a code snippet, convert ServiceNow types to a JSON-compatible format. In the example above, sys_id is a ServiceNow GUID, but it must be converted to a string for the JSON payload. That is why the example uses fd_data.trigger.request_item.sys_id.toString().

Tenant ID: (Optional) The tenant identifier for multi-tenant Camunda setups. Leave empty for single-tenant setups. Example: hr-emea

Operation Reference: (Optional) A user-defined reference key available in Camunda for tracking the operation. Example: camID

Wait for completion: (Optional) Whether the flow waits until the Camunda process completes.

Send signal​

Broadcast BPMN signals to one or more Camunda process instances Send Signal action

Supported inputs

Signal name: The name of the BPMN signal to send. Must match the signal name defined in the process model. Example: sla_limit_exceeded

Variables: (Optional) Process variables passed to Camunda as key-value pairs in JSON format. Example: { "invoiceId": "12345", "amount": 250 }

Tenant ID: (Optional) The tenant identifier for multi-tenant Camunda setups. Leave empty for single-tenant setups. Example: hr-emea

Correlate message​

Correlate a running Camunda process instance from ServiceNow.

Correlate Message action

Supported inputs

Message name: The name of the BPMN message to correlate with. Example: managerApprovalDone

Correlation key: The process variable value used to match the message to a specific process instance. Example: approvalID

Cancel process​

Cancel a Camunda process instance from ServiceNow when needed. Cancel Process Action

Supported inputs

Process Instance Key: The unique key identifying a running Camunda process instance to cancel.
Example: 2251799813685252

Operation Reference: (Optional) A user-defined reference key available in Camunda for tracking the operation. Example: camID

Start a ServiceNow process from Camunda​

Camunda can trigger a ServiceNow flow by calling a REST API as the trigger endpoint in ServiceNow.

REST API trigger configuration

Supported inputs

HTTP Method: The HTTP method accepted by the flow.
Example: POST

Path: A custom URL path suffix for the trigger endpoint used by the ServiceNow Flow Starter Connector.
Example: /api/camunda/my_flow_name

Requires authentication: Whether incoming requests must include a valid ServiceNow authentication header. Enable this for production integrations.

Roles: (Optional) ServiceNow roles authorized to access the trigger endpoint.