Blueprints

Use these blueprints to quickly implement common Camunda–ServiceNow integration scenarios.

Download the blueprint from the Camunda Marketplace and import it directly into Camunda Hub or Desktop Modeler.
It provides pre-configured processes demonstrating best practices, reusable patterns, and realistic business use cases.

Supported integration patterns

Type	Name	Purpose	Example	Built-in connectors	ServiceNow Spoke
Manage	Manage ServiceNow data entries	Execute CRUD (Create, Read, Update, Delete) operations on any ServiceNow table.	Create or modify a change request in ServiceNow.	ServiceNow Outbound Connector	Not needed
	Create ServiceNow Incident	Raise business errors from BPMN models that trigger ServiceNow incidents.	Create or modify a change request in ServiceNow.	ServiceNow Incident Handler	Not needed
Orchestration	Start Camunda Process	Start a Camunda orchestration process from a ServiceNow Flow.	Trigger an end-to-end orchestration for employee onboarding.	Not needed	Camunda Spoke → Start Process
	Orchestrate ServiceNow Flows	Trigger a ServiceNow Flow within a Camunda orchestration and correlate using the ServiceNow sys_id.	Interrupt a Camunda orchestration for an approval process executed in ServiceNow.	ServiceNow Flow Starter	Camunda Spoke → Correlate Message
	Orchestrate ServiceNow Data Management	Trigger a ServiceNow Flow when a dataset changes as part of a Camunda orchestration.	Updating a dataset that triggers a flow for further processing.	ServiceNow Outbound Connector	Camunda Spoke → Correlate Message
	Orchestrate ServiceNow User Task	Create a ServiceNow User Task from a Camunda orchestration. Users interact with the orchestration through this task.	Create a ServiceNow Catalog item for a user who needs to provide additional information.	ServiceNow Outbound Connector	Camunda Spoke → Correlate Message