Troubleshoot Camunda for Microsoft Teams

Troubleshoot Camunda for Microsoft Teams to fix common setup and connectivity issues.

The app does not appear in the Microsoft Teams store

SaaS

• Verify your organization allows third-party app installations.
• Search for "Camunda" in the Microsoft Teams app store.
• Check with your Teams administrator for app approval policies.

Self-Managed

• The app is provisioned during installation and appears in the Built for your org section of Microsoft Teams Apps.
• If the app is not visible, check with your IT administrator.

Unable to connect to Camunda organization

SaaS

• Ensure you have the required permissions in your Camunda organization.
• Verify your Camunda SaaS account is active and accessible.
• If no tasks or incidents are visible, double-check your Camunda organization, cluster, and tenant settings.

Self-Managed

• Verify your Camunda Self-Managed distribution is running and accessible.
• Check your Identity configuration and ensure the user has the required roles.
• If no tasks or incidents are visible, double-check your cluster configuration in the config.yaml file.

Tasks not displayed

• Check you are connected to the correct Camunda cluster.
• If notifications are not shown, check Microsoft Teams notifications are enabled, or re-run @Camunda Set up notifications in the channel.
• This could be due to an expired Camunda session or missing permissions. Sign out and sign in again.

Get help

• Contact Camunda support for assistance.
• Provide feedback through the Camunda roadmap portal.